Legal Statements
Ionia Pay Privacy Policy
IONIA PRIVACY NOTICE
Last Updated: 04/04/2024
This Privacy Notice describes how Ionia Pay (“we”, “us,” “our”) collects, uses and discloses information about individuals who use our website https://www.ionia.io or https://www.ioniapay.com, applications, services, tools and features, or otherwise interact with us (collectively, the “Services”). For the purposes of this Privacy Notice, “you” and “your” means you as the user of the Services, whether you are a representative of a merchant participating in the Ionia Pay Platform (“Merchants”), a customer or former customer of a Merchant that sets up an Ionia Pay account (“Customers”), or another individual whose information we have collected pursuant to this Privacy Notice (e.g., website visitors, job applicants, etc.). Please note that the Services are designed for users in the United States only and are not intended for users located outside the United States.
Please read this Privacy Notice carefully. By using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Notice. If you do not agree to this Privacy Notice, please do not use or access the Services. If you are a Customer, please note that we are not responsible for how Merchants use your information. To learn more about how our Merchants use your information, please visit the relevant Merchant’s privacy policy.
1. CHANGES TO THIS PRIVACY NOTICE
We may modify this Privacy Notice from time to time, in which case we will update the “Last Updated” date at the top of this Privacy Notice. If we make material changes to the way in which we use or disclose information we collect, we will use reasonable efforts to notify you (such as by emailing you at the last email address you provided us, by posting notice of such changes on the Services, or by other means consistent with applicable law) and will take additional steps as required by applicable law. If you do not agree to any updates to this Privacy Notice, please do not continue using or accessing the Services.
This Privacy Notice is effective as of 04/04/2024.
2. COLLECTION AND USE OF YOUR INFORMATION
When you use or access the Services, we collect certain categories of information about you from a variety of sources.
Information You Provide to Us
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. Information that you directly submit through our Services includes:
Basic contact details, such as name, address, phone number, and email. We use this information to create and maintain your account and provide the Services, and to communicate with you (including to tell you about products or services that may be of interest to you).
Account information, such as username, password, and security questions that you select and the answers you provide. We use this information to provide the Services and to maintain and secure your account with us. If you choose to register an account, you are responsible for keeping your account credentials safe. We recommend you do not share your access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Payment information, such as bank account, routing number, credit or debit card information, and billing address, which we collect using a third party payment processor. We use this information to process your payment and provide the Services.
Wireless device account information, such as mobile number, device ID, and hardware and operating system details. We use this information to identify you and prevent fraud and money laundering.
Company information (Merchants only), such as company name, company contact information, general company information (e.g., whether the company is publicly traded), formation documentation, ownership percentage, and date of ownership. We use this information to underwrite your application, confirm the identity of the business and its owners, set up your Merchant account and provide the Services.
Identification details (Merchants only), such as citizenship status, social security number, date of birth, passport, driver’s license, or other identification. We use this information to set up your Merchant account, identify you, and prevent fraud.
Any other information you choose to include in communications with us, for example, when sending a message through the Services, or when you submit messages, photos or recordings through our dispute and account management portal.
Information We Collect Automatically
We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies or other tracking technologies, geolocation tracking technologies, or mobile device and carrier information (“Tracking Technologies”). Usage Data includes:
Device information, such as device type, operating system, unique device identifier, and internet protocol (IP) address.
Location information, such as precise geolocation, if you choose to provide it.
Other information regarding your interaction with the Services, such as browser type, log data, purchase history, and date and time stamps.
We use Usage Data to tailor features and content to you, market to you, provide you with offers or promotions, prevent fraud and money laundering, run analytics and better understand user interaction with the Services. For more information on how we use Tracking Technologies and your choices, see the section below, Cookies and Other Tracking Technologies.
Information We Collect from Other Sources
We may obtain information about you from outside sources, including information that we collect directly from third parties and information from third parties that you choose to share with us. Such information includes:
Information we receive from fraud and identity databases or other data enrichment companies, which we use to prevent fraud and money laundering.
Any information we receive from outside sources will be treated in accordance with this Privacy Notice. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.
In addition to the specific uses described above, we may use any of the above information to provide you with the Services and to maintain our business relationship, including by enhancing the safety and security of our Services (e.g., troubleshooting, data analysis, testing, system maintenance, and reporting), providing customer support, sending service and other non-marketing communications, monitoring and analyzing trends, conducting internal research and development, complying with applicable legal obligations, enforcing any applicable terms of service, and protecting the Services, our rights, and the rights of our employees, users or other individuals.
Finally, we may deidentify or anonymize your information such that it cannot reasonably be used to infer information about you or otherwise be linked to you (“deidentified information”) (or we may collect information that has already been deidentified/anonymized), and we may use such deidentified information for any purpose. To the extent we possess or process any deidentified information, we will maintain and use such information in deidentified/anonymized form and not attempt to re-identify the information, except solely for the purpose of determining whether our deidentification/anonymization process satisfies legal requirements.
Most browsers accept cookies automatically, but you may be able to control the way in which your devices permit the use of Tracking Technologies. If you so choose, you may block or delete our cookies from your browser; however, blocking or deleting cookies may cause some of the Services, including certain features and general functionality, to work incorrectly. If you have questions regarding the specific information about you that we process or retain, as well as your choices regarding our collection and use practices, please contact us using the information listed below.
Your browser settings may allow you to transmit a “do not track” signal, “opt-out preference” signal, or other mechanism for exercising your choice regarding the collection of your information when you visit various websites. Like many websites, our website is not designed to respond to such signals, and we do not use or disclose your information in any way that would legally require us to recognize opt-out preference signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/.
4. DISCLOSURE OF YOUR INFORMATION
We may disclose your information described above to third parties for legitimate purposes subject to this Privacy Notice, including the following categories of affiliated and nonaffiliated third parties:
Our affiliates or others within our corporate group.
Merchants from whom you buy products or services using your Ionia Pay account.
Vendors or other service providers who help us provide the Services, including for system administration, cloud storage, fraud prevention, identity verification, security, customer relationship management, marketing communications, web analytics, payment networks, and payment processing.
Professional advisors, such as auditors, law firms, or accounting firms.
Third parties in connection with or anticipation of an asset sale, merger, or other business transaction, including in the context of a bankruptcy.
We may also disclose your information as needed to comply with applicable law or any obligations thereunder or to cooperate with law enforcement, judicial orders, and regulatory inquiries, to enforce any applicable terms of service, and to ensure the safety and security of our business, employees, and users. We do not disclose your information to nonaffiliates third parties for joint marketing purposes. Federal law gives consumers the right to limit some but not all sharing of their information. It is necessary for us to share your nonpublic personal information in order to effectively manage your account and provide you the Services, and therefore, you cannot limit how we share your information.
5. THIRD PARTY WEBSITES AND LINKS
We may provide links to third-party websites or platforms. If you follow links to sites or platforms that we do not control and are not affiliated with us, you should review the applicable privacy notice, policies and other terms. We are not responsible for the privacy or security of, or information found on, these sites or platforms. Information you provide on public or semi-public venues, such as third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.
6. CHILDREN’S PRIVACY
Children under the age of 13 are not permitted to use the Services, and we do not seek or knowingly collect any personal information about children under 13 years of age. If we become aware that we have unknowingly collected information about a child under 13 years of age, we will make commercially reasonable efforts to delete such information. If you are the parent or guardian of a child under 13 years of age who has provided us with their personal information, you may contact us using the below information to request that it be deleted.
7. DATA SECURITY AND RETENTION
Despite our reasonable efforts to protect your information using security measures that comply with applicable law, no security measures are impenetrable, and we cannot guarantee “perfect security.” Any information you send to us electronically, while using the Services or otherwise interacting with us, may not be secure while in transit. We recommend that you do not use unsecure channels to send us sensitive or confidential information.
We retain your information for as long as is reasonably necessary for the purposes specified in this Privacy Notice. When determining the length of time to retain your information, we consider various criteria, including whether we need the information to continue to provide you the Services, resolve a dispute, enforce our contractual agreements, prevent harm, promote safety, security and integrity, or protect ourselves, including our rights, property or products.
8. HOW TO CONTACT US
Should you have any questions about our privacy practices or this Privacy Notice, please email us at support@ioniapay.com or contact us at 137 E Elliot Rd, #170, Gilbert, AZ 85299.
